FAQ
A few things people ask first.
What is Consumer Directed Services?
Consumer Directed Services, or CDS, is a Texas option that lets an eligible individual or a designated representative hire, train, and supervise the people who provide care. EAK is the Financial Management Services Agency and handles payroll, taxes, and billing.
How do I start Consumer Directed Services?
Start with the service coordinator or case manager for the program or health plan. They can explain eligibility and help with the steps to choose an FMSA.
What does EAK do?
EAK provides payroll, billing, case coordination, and training support for Consumer Directed Services. EAK does not assign aides the way a traditional home care agency would. You remain the employer.
Which programs can use CDS?
Several Texas Medicaid and disability waiver programs allow Consumer Directed Services. EAK holds FMSA contracts for CLASS, Primary Home Care, Home and Community-based Services, and Texas Home Living. Ask a service coordinator which programs apply.
How can employees get pay stubs and tax forms?
Employees can view pay stubs and tax forms in the Employee Portal after they are set up.
Where is the office, and when is it open?
The office is at 10 CR NE 2070, Mt. Vernon, TX 75457. Hours are Monday to Friday, 8:00 a.m. to 5:00 p.m., closed 12:00 p.m. to 1:00 p.m. Call (903) 524-2400, or email contact@eakcds.com. Support is available in English and Spanish.